So most of us have at this point in our lives have probably used a chatbot, maybe without even knowing it.
Have you ever wondered how does a chatbot work?
What powers it?
How do I interact with it?
Let's dive in.
My name is Morgan Carroll with IBM Cloud.
Let's say you're the owner of a flower shop, this is you.
And you're the only employee, maybe you don't have time to respond to common customer inquiries, such as what time do you open, do you have yellow roses in stock, how do I contact you.
So you've got your customer up here and they need to get in touch with you, but you're busy you can't answer the phone.
So what can we do to solve this problem?
